Frequently Asked Questions
Everything you need to know about your Fossil purchase and experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
How do I return or exchange an item?
We offer a 30-day return policy for unused items in their original packaging. You can initiate a return through our online portal or bring your item to any participating Fossil retail store.
Does my Fossil watch come with a warranty?
Yes, most Fossil watches are covered by a 2-year limited warranty that protects against defects in materials and workmanship from the original date of purchase.
Can I have my leather goods or watches personalized?
Absolutely. We offer complimentary embossing for select leather items and engraving for many of our watch styles, both online and in select retail locations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Klarna and Afterpay.
How should I care for my leather products?
To maintain the quality of your leather, we recommend keeping it away from excessive water and heat. Use a soft, dry cloth to wipe away surface dirt and apply a leather conditioner periodically.